Terms of service

TERMS OF SERVICE

Last updated: 15 September 2026

Welcome to Clents Raukins.

These Terms of Service (“Terms”) govern your access to and use of clentsraukins.store (the “Website”) and any purchases made through the Website.

Throughout these Terms, “Clents Raukins”, “we”, “us” and “our” refer to the operator of clentsraukins.store. “You”, “your” and “customer” refer to any person accessing the Website or purchasing goods from us.

By accessing our Website, placing an order or otherwise using our services, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict or override any rights that cannot lawfully be excluded under applicable UK consumer law.

Website: clentsraukins.store
Email: costumer@clentsraukins.store

1. ABOUT THESE TERMS

These Terms apply to:

  • your use of our Website;

  • purchases made through our Website;

  • communications relating to your order;

  • payments;

  • delivery;

  • cancellations;

  • returns;

  • refunds; and

  • other services provided by Clents Raukins.

Please read these Terms carefully before placing an order.

You should also read our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Contact Information; and

  • any other policies displayed on our Website.

Those policies may form part of the agreement between you and Clents Raukins where applicable.

2. ELIGIBILITY TO PURCHASE

By placing an order through our Website, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method provided; and

  • your purchase is lawful.

If you are under the age required to enter into a legally binding contract in your jurisdiction, you must have the involvement of a parent or legal guardian.

3. PRODUCTS

We sell men's fashion, accessories and other products displayed on our Website.

We take reasonable care to ensure that product descriptions, photographs, colours, measurements, specifications and other information are accurate.

However, colours and appearance may vary slightly depending on:

  • your device;

  • screen settings;

  • lighting;

  • photography; and

  • manufacturing variations.

Minor differences that do not materially affect the product do not necessarily constitute a defect.

Nothing in this section limits your statutory rights where goods are faulty, not as described, not of satisfactory quality or not fit for their intended purpose.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve it.

We may withdraw or discontinue a product at any time before an order has been accepted.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

We will not substitute a materially different product without your agreement.

5. PRICES

Prices are displayed on the Website in the currency indicated at checkout.

For customers purchasing through our UK store, prices will normally be displayed in pounds sterling (£ GBP).

Prices displayed to consumers will include applicable taxes where required by law.

Any mandatory charges that can reasonably be calculated in advance will be disclosed clearly before you place your order.

Delivery charges, where applicable, will be shown before checkout is completed.

We will not intentionally introduce unavoidable mandatory fees only at a late stage of the purchasing process.

6. PRICING ERRORS

We take reasonable steps to ensure that prices are accurate.

However, genuine errors may occasionally occur.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the order.

If we cannot contact you, we may cancel the affected order and refund any payment already received.

We will not rely on this section to change a correctly agreed price after a binding contract has been formed unless permitted by law.

7. PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

  • discount codes;

  • promotional pricing;

  • bundle offers;

  • complimentary items;

  • free shipping;

  • seasonal promotions; or

  • other offers.

Each promotion may be subject to specific conditions displayed alongside the offer.

Unless otherwise stated:

  • promotions cannot be exchanged for cash;

  • promotional codes may not be combined;

  • promotions may be limited to certain products or customers;

  • promotions may be limited in duration or availability; and

  • eligibility requirements must be satisfied for the promotion to apply.

We will present material conditions of promotions clearly before purchase.

Your statutory consumer rights continue to apply to goods purchased during a promotion or sale.

8. PLACING AN ORDER

Our checkout process allows you to review your order and correct errors before submitting it.

By clicking the final order or payment button, you are making an offer to purchase the products shown in your order.

After receiving your order, we may send you an automated acknowledgement.

An acknowledgement that we have received your order does not necessarily mean that the order has been accepted.

9. ORDER ACCEPTANCE

A binding contract between you and Clents Raukins is formed when we expressly accept your order or dispatch the goods, depending on the information communicated during checkout and our order process.

We reserve the right to decline an order before it has been accepted where there is a lawful and reasonable basis to do so.

Possible reasons may include:

  • product unavailability;

  • inability to authorise payment;

  • obvious pricing or listing errors;

  • suspected fraud or unlawful activity;

  • delivery restrictions; or

  • inability to fulfil the order lawfully.

If we cancel an order after taking payment, we will refund the applicable amount.

10. ORDER CONFIRMATION

After an order is accepted, we will provide confirmation in a durable form, normally by email.

The confirmation may include:

  • your order number;

  • products purchased;

  • prices;

  • delivery information;

  • billing information; and

  • other relevant contractual information.

Please review your confirmation and contact us promptly if you believe any information is incorrect.

11. PAYMENT

Available payment methods will be displayed at checkout.

You agree to provide current, complete and accurate payment and billing information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

Your use of a third-party payment method may also be subject to that provider's terms and privacy practices.

We do not guarantee that every payment method will always be available.

12. PAYMENT AUTHORISATION

Your bank, card issuer or payment provider may perform security checks or require additional authentication.

We are not responsible for delays caused solely by a bank or payment provider carrying out legitimate security checks.

An order may not be fulfilled if payment cannot be properly authorised.

13. FRAUD PREVENTION

We may take reasonable steps to prevent fraud, unauthorised transactions and abuse of our Website.

This may include reviewing orders or requesting reasonable verification where necessary.

We may refuse or cancel an order where we reasonably believe that:

  • payment is unauthorised;

  • information supplied is fraudulent;

  • the transaction involves unlawful activity; or

  • fulfilment would expose us or another person to fraud or legal risk.

We will not use fraud-prevention measures in a discriminatory or otherwise unlawful manner.

14. DELIVERY

Delivery options available for your order will be displayed on the Website or at checkout.

Delivery times shown on the Website are estimates unless expressly stated otherwise or where the law requires delivery within a particular period.

Our Shipping Policy provides further information about delivery services and procedures.

We will take reasonable steps to deliver orders within the period agreed with you.

Where no specific delivery period has been agreed, your statutory rights regarding delivery remain unaffected.

15. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before placing an order.

If you discover an error after submitting your order, contact us as soon as possible at:

costumer@clentsraukins.store

We cannot guarantee that delivery details can be changed after an order has entered processing or dispatch.

This does not affect any responsibility we have where a delivery problem is caused by us or by a carrier acting on our behalf.

16. RISK IN THE GOODS

For consumer purchases, risk in the goods passes to you when the goods come into your physical possession or the physical possession of a person identified by you to receive them.

Where applicable, this also includes situations in which you arrange your own independent carrier not offered by us, subject to UK law.

17. OWNERSHIP OF THE GOODS

Ownership of the goods will normally pass to you once we have received payment in full and the goods have been delivered, subject to applicable law.

18. DELAYED DELIVERY

If delivery is delayed, please contact us so that we can investigate.

Where the law gives you the right to cancel because delivery has not occurred within an agreed or legally required period, nothing in these Terms removes that right.

We will not seek to exclude liability where doing so would conflict with your statutory consumer rights.

19. LOST OR MISSING PARCELS

If you believe your parcel has been lost or has not arrived, please contact:

costumer@clentsraukins.store

We may investigate the delivery with the relevant carrier.

We may ask you to provide reasonable information necessary to investigate the delivery.

Your statutory rights regarding delivery remain unaffected.

20. CANCELLATIONS

Consumers purchasing goods online generally have statutory cancellation rights.

Details regarding:

  • cancellation periods;

  • how to cancel;

  • returning goods;

  • refund timing; and

  • exceptions

are set out in our Return & Refund Policy.

Nothing in these Terms limits any statutory cancellation right available to you.

21. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which should be read together with these Terms.

Where there is any conflict between a voluntary policy offered by us and a mandatory statutory consumer right, the statutory right will prevail.

22. FAULTY GOODS

We are under a legal duty to supply goods that conform to the contract.

Goods must meet the standards required by applicable UK consumer law, including requirements relating to:

  • satisfactory quality;

  • fitness for purpose; and

  • conformity with their description.

Where goods do not conform to the contract, you may have statutory rights to remedies including, depending on the circumstances:

  • rejection and refund;

  • repair;

  • replacement;

  • price reduction; or

  • final rejection.

Nothing in these Terms excludes or restricts those rights.

23. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content are owned by or licensed to Clents Raukins.

This includes, where applicable:

  • branding;

  • logos;

  • product photography;

  • graphics;

  • designs;

  • text;

  • videos;

  • page layouts;

  • software;

  • icons; and

  • other Website content.

You may access the Website for personal and lawful use.

You may not, without permission:

  • reproduce substantial parts of the Website;

  • commercially exploit Website content;

  • falsely claim ownership of our materials;

  • remove proprietary notices;

  • create unauthorised copies for commercial distribution; or

  • use our intellectual property in a misleading manner.

Nothing in these Terms transfers ownership of intellectual property to you.

24. CUSTOMER CONTENT

If you submit content to us, such as:

  • reviews;

  • photographs;

  • comments;

  • feedback; or

  • other material,

you confirm that you have the right to submit that content.

You must not knowingly submit material that:

  • infringes another person's intellectual property;

  • is unlawful;

  • is fraudulent;

  • is defamatory;

  • contains malicious code; or

  • breaches another person's rights.

Any permission you grant us to use customer content will be interpreted only as broadly as necessary for the purpose explained when that content is collected.

25. CUSTOMER REVIEWS

We aim to present customer reviews fairly.

We will not knowingly publish or commission fake consumer reviews.

Where reviews are incentivised, sponsored or otherwise materially connected to the reviewer, appropriate disclosure may be required.

We reserve the right to moderate or remove reviews where reasonably necessary, including reviews containing:

  • unlawful content;

  • personal information;

  • spam;

  • threats;

  • abusive content; or

  • content unrelated to the product or customer experience.

We will not selectively manipulate reviews in a way that materially misleads consumers about overall customer opinion.

26. PROHIBITED USES

You may not use our Website:

  • for unlawful purposes;

  • to commit or facilitate fraud;

  • to distribute malware or harmful code;

  • to interfere with the security of the Website;

  • to gain unauthorised access to systems or accounts;

  • to impersonate another person;

  • to infringe intellectual property rights;

  • to collect personal information unlawfully;

  • to transmit unlawful or harmful material; or

  • to interfere with another person's lawful use of the Website.

We may take reasonable measures to protect the Website against misuse.

27. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted access at all times.

Access may occasionally be interrupted because of:

  • maintenance;

  • updates;

  • technical problems;

  • security issues;

  • hosting failures; or

  • circumstances outside our reasonable control.

Where reasonably possible, we will seek to minimise disruption.

Nothing in this section limits liability that cannot legally be excluded.

28. ACCURACY OF WEBSITE INFORMATION

We aim to keep Website information accurate and current.

If we identify a material error, we may correct it.

We will not use this right to retrospectively alter a binding contract unfairly or remove your statutory rights.

29. THIRD-PARTY SERVICES

Our Website may use or link to services operated by third parties, including:

  • payment processors;

  • delivery providers;

  • tracking providers;

  • social media platforms; and

  • technology providers.

Links to external websites are provided for convenience and do not necessarily mean that we endorse all information or services provided by those websites.

Third-party services may be subject to their own terms and privacy policies.

30. PRIVACY AND PERSONAL DATA

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for information regarding:

  • what information we collect;

  • why we process it;

  • how it is used;

  • how long it is retained;

  • third parties with whom it may be shared; and

  • your data protection rights.

31. ELECTRONIC COMMUNICATIONS

By placing an order through our Website, you agree that contractual and transactional communications may be provided electronically where legally permitted.

This may include:

  • order confirmations;

  • dispatch notifications;

  • invoices;

  • refund notifications; and

  • customer service communications.

You are responsible for providing a valid email address.

Marketing communications are handled separately and are subject to applicable consent and data protection requirements.

32. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of statutory rights that cannot legally be excluded; or

  • any other liability that applicable law does not permit us to exclude.

33. CONSUMER LOSSES

If we fail to comply with these Terms, we may be responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both parties knew that it might happen.

We do not seek to exclude liability where exclusion would be unfair or prohibited under consumer law.

34. BUSINESS LOSSES

Our Website is primarily intended for consumers purchasing products for personal use.

Where you purchase products wholly or mainly for business purposes, different legal rules may apply.

To the fullest extent permitted by law, we will not be responsible to business customers for indirect business losses such as:

  • loss of profits;

  • loss of business;

  • loss of anticipated savings;

  • loss of business opportunity; or

  • business interruption,

except where liability cannot legally be excluded.

35. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control where permitted by law.

Such circumstances may include:

  • natural disasters;

  • severe weather;

  • transport disruption;

  • strikes;

  • public emergencies;

  • government action;

  • widespread telecommunications failures; or

  • other comparable events.

If such an event materially affects our ability to fulfil your order, we will take reasonable steps to inform you and minimise the impact.

Your statutory rights, including any right to cancel resulting from excessive delay, remain unaffected.

36. COMPLAINTS

If you have a complaint regarding a product, order or service, please contact us at:

costumer@clentsraukins.store

Please include your order number and sufficient information for us to understand the issue.

We will endeavour to investigate and respond fairly and within a reasonable period.

Making a complaint does not affect your statutory rights.

37. FAIR CONTRACT TERMS

These Terms are intended to create a fair and transparent agreement between you and Clents Raukins.

If a provision is found to be unfair or unenforceable under applicable consumer law, it will not bind the consumer to the extent required by law.

The remainder of the Terms will continue to apply where legally possible.

38. NO WAIVER OF STATUTORY RIGHTS

No statement on our Website, in these Terms or in another policy is intended to waive, restrict or remove statutory consumer rights.

If any wording conflicts with a mandatory right provided by applicable law, the mandatory legal right will prevail.

39. SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the minimum extent necessary.

The remaining provisions will continue in effect where legally permissible.

40. TRANSFER OF OUR RIGHTS

We may transfer our rights or obligations under these Terms to another organisation where legally permitted.

Any transfer will not reduce your statutory rights.

Where required by law, we will notify you of a transfer that materially affects your rights.

You may only transfer your rights under a contract where permitted by law or with our agreement, although this does not prevent you from exercising statutory rights that are transferable by law.

41. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, a person who is not a party to the contract between you and Clents Raukins does not have the right to enforce its terms, subject to applicable law.

42. CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect:

  • changes to our Website;

  • changes to our business;

  • changes to our services; or

  • changes in applicable law.

Any updated Terms will apply to future use and future purchases from their effective date.

We will not retrospectively change the terms of an existing purchase in a manner that unlawfully reduces your rights.

43. GOVERNING LAW

These Terms and contracts formed through our Website are governed by the laws of England and Wales, except where mandatory consumer protection rules applicable to you provide otherwise.

Nothing in these Terms deprives a consumer of mandatory protections available under the law of the country or part of the United Kingdom in which they are habitually resident where those protections apply.

44. JURISDICTION

If you are a consumer resident in England or Wales, proceedings relating to these Terms may be brought before the courts of England and Wales.

If you are a consumer resident in Scotland, you may generally bring proceedings in Scotland.

If you are a consumer resident in Northern Ireland, you may generally bring proceedings in Northern Ireland.

Nothing in this section restricts any right you have to bring proceedings before another court where applicable consumer law permits you to do so.

45. ENTIRE AGREEMENT

These Terms, together with the policies and information incorporated into the contract where applicable, form the agreement governing your purchase.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation or any statutory right that cannot lawfully be excluded.

46. CONTACT INFORMATION

If you have questions regarding these Terms, an order or our services, please contact:

Clents Raukins

Website: clentsraukins.store
Email: costumer@clentsraukins.store

Our full trader identity and geographical business address should also be available through the Contact Information or Legal Notice section of the Website.

47. UK CONSUMER LAW

These Terms are intended to operate alongside applicable UK consumer protection legislation, including, where relevant:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Electronic Commerce (EC Directive) Regulations 2002, as applicable;

  • the Digital Markets, Competition and Consumers Act 2024; and

  • other applicable UK consumer, contract, electronic commerce and data protection legislation.

Nothing in these Terms should be interpreted as excluding a legal protection that cannot lawfully be excluded.