Contact information
CONTACT INFORMATION
Last updated: 15 September 2026
Thank you for visiting Clents Raukins.
If you have any questions about our products, your order, delivery, returns or any other matter, our customer service team is available to assist you.
CUSTOMER SERVICE
Store: Clents Raukins
Website: clentsraukins.store
Email: costumer@clentsraukins.store
For the quickest assistance regarding an existing order, please include your order number when contacting us.
ORDER ENQUIRIES
For questions regarding:
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order confirmation;
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order status;
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shipping;
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tracking;
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delivery delays;
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incorrect delivery information; or
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missing parcels,
please contact:
RETURNS, REFUNDS & EXCHANGES
For questions relating to:
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returns;
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refunds;
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exchanges;
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cancellations;
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damaged products;
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faulty products; or
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incorrect products,
please contact:
Please include your order number and a brief description of your request.
Where relevant, photographs may help us investigate damaged, faulty or incorrect products more efficiently.
Your statutory consumer rights are not affected by contacting us or by any voluntary returns procedure offered by Clents Raukins.
PRODUCT ENQUIRIES
For questions regarding:
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product details;
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sizing;
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colours;
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materials;
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availability; or
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general product information,
please contact:
BUSINESS INFORMATION
Trading Name: Clents Raukins
Website: clentsraukins.store
Email: costumer@clentsraukins.store
CUSTOMER COMPLAINTS
If you are dissatisfied with an order, product or service, please contact us at:
Please provide:
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your full name;
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your order number, where applicable;
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a description of the issue; and
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any relevant supporting information.
We will review your enquiry and endeavour to provide a fair and appropriate response as soon as reasonably possible.
Making a complaint does not affect your statutory rights.
CHANGES TO AN ORDER
If you need to request a change to an order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, we cannot guarantee that changes can be made.
This may include changes to:
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delivery address;
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size;
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colour;
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product selection; or
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shipping method.
CANCELLING AN ORDER
If you wish to cancel an order, contact:
Your statutory cancellation rights for online purchases are explained in our Return & Refund Policy.
Nothing in this Contact Information page limits your rights under applicable UK consumer law.
DATA PROTECTION & PRIVACY
For questions about how your personal information is collected, used or stored, please contact:
Further information about the processing of personal data can be found in our Privacy Policy.
LEGAL ENQUIRIES
For legal or regulatory enquiries relating to Clents Raukins, please contact:
CONTACT SUMMARY
Clents Raukins
Website: clentsraukins.store
Email: costumer@clentsraukins.store
We aim to provide clear, reliable and professional customer support throughout your shopping experience.