Shipping policy

SHIPPING POLICY

Last updated: 15 September 2026

At Clents Raukins, we aim to provide a reliable and straightforward delivery experience for every order.

This Shipping Policy explains our available delivery options, estimated delivery times, order processing and other important information relating to the shipment of your order.

Website: clentsraukins.store
Email: costumer@clentsraukins.store

1. SHIPPING OPTIONS

We currently offer the following delivery options:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days
Cost: Free

Standard Shipping is available at no additional charge.

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Calculated and displayed at checkout

Express Shipping is a paid delivery option for customers who wish to select a faster shipping service.

The exact cost of Express Shipping will be clearly displayed before you complete your purchase.

2. BUSINESS DAYS

Business days are generally Monday to Friday, excluding UK public and bank holidays.

Delivery estimates are expressed in business days and do not normally include weekends or public holidays.

3. ORDER PROCESSING

Orders may require processing before they are dispatched.

Processing may include:

payment confirmation;
order verification;
preparation of the products;
packaging; and
handover to the delivery carrier.

Once your order has been dispatched, you will normally receive a shipping confirmation by email.

4. ESTIMATED DELIVERY TIMES

Our estimated delivery times are:

Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days

These timeframes are estimates and may vary due to circumstances outside our reasonable control.

Possible causes of delay may include:

high seasonal demand;
public holidays;
weather conditions;
carrier disruptions;
customs procedures, where applicable;
transport disruptions; or
incorrect or incomplete delivery information.

We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.

5. SHIPPING CONFIRMATION

Once your order has been dispatched, we may send you a confirmation email containing available shipping information.

Please ensure that the email address provided during checkout is correct.

6. ORDER TRACKING

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking updates are supplied by the delivery carrier and may not appear immediately after dispatch.

In some cases, it may take a short period for the carrier's tracking system to update.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

recipient name;
street address;
house or flat number;
town or city;
postcode; and
any other relevant delivery information.

If you notice an error after placing your order, please contact us as soon as possible at:

costumer@clentsraukins.store

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. INCORRECT OR INCOMPLETE ADDRESS

If a delivery cannot be completed because the address provided by the customer is incorrect or incomplete, additional delivery arrangements may be required.

If a parcel is returned to us, please contact our customer service team so that we can review the available options.

Nothing in this section affects your statutory consumer rights.

9. DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please contact:

costumer@clentsraukins.store

Please provide your:

full name;
order number; and
delivery address.

We will review the shipment information and, where appropriate, investigate the delivery with the relevant carrier.

10. LOST PARCELS

If your parcel appears to have been lost in transit, please contact us.

We may open an investigation with the delivery carrier.

Where an order is confirmed as lost and we remain responsible for delivery under applicable law, we will provide an appropriate remedy, which may include:

replacement; or
refund.

Your statutory rights remain unaffected.

11. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at:

costumer@clentsraukins.store

Please include:

your order number;
a description of the issue; and
photographs of the damaged item or packaging, where reasonably possible.

Photographs help us investigate the issue more quickly but do not remove any statutory rights you may have.

12. MULTIPLE-PARCEL ORDERS

Some orders may be dispatched in more than one parcel.

If this occurs, your items may arrive separately.

Where available, separate tracking information may be provided for each parcel.

13. FAILED DELIVERY ATTEMPTS

If the carrier is unable to complete delivery, they may:

attempt delivery again;
leave the parcel in an authorised safe place;
leave the parcel with a neighbour, where appropriate;
redirect the parcel to a collection point; or
provide instructions for rearranging delivery.

The available options depend on the carrier and delivery location.

14. UNCOLLECTED PARCELS

If a parcel is sent to a collection point and is not collected within the carrier's permitted timeframe, it may be returned to the sender.

If this happens, please contact us so that we can review the circumstances of the order.

15. DELIVERY RESPONSIBILITY

For consumer orders, risk generally remains with us until the goods come into your physical possession, or the possession of a person identified by you to receive them, subject to applicable UK law.

We do not consider an order successfully delivered merely because a tracking system displays a status where there is credible evidence that the customer did not actually receive the goods.

16. DELIVERY DELAYS OUTSIDE OUR CONTROL

We are not responsible for delays caused solely by events outside our reasonable control.

However, if such an event materially affects your order, we will take reasonable steps to minimise the impact.

Where applicable, your legal rights regarding excessively delayed delivery remain unaffected.

17. DELIVERY DEADLINES AND UK CONSUMER RIGHTS

Where a specific delivery date has been agreed and delivery by that date is essential, you may have statutory rights if the order is not delivered on time.

Where no specific delivery deadline has been agreed, applicable UK consumer law may require delivery within a reasonable period.

Nothing in this policy is intended to limit your statutory rights.

18. CHANGES TO AN ORDER AFTER DISPATCH

Once an order has been dispatched, we may not be able to:

change the delivery address;
change the shipping method;
redirect the parcel; or
cancel the shipment.

Where possible, the carrier may offer alternative delivery arrangements directly through its tracking system.

19. SHIPPING RESTRICTIONS

Some products or destinations may be subject to delivery restrictions.

If we are unable to ship an order to your location, we will contact you and provide an appropriate refund where payment has already been taken.

20. DELIVERY CHARGES AND REFUNDS

Where a customer validly exercises a statutory right to cancel an online order, any refund of delivery charges will be handled in accordance with applicable UK consumer law and our Return & Refund Policy.

Where required by law, this may include reimbursement of the cost of the least expensive standard delivery option offered by us.

Any additional amount paid specifically for an upgraded or express delivery service may not be refundable where permitted by law.